Privacy Policy

We respects the privacy of all its customers and business partners and treats as confidential the personal information (personal data) provided by them. We use and store this information with all the care and zeal, in accordance with the Portuguese law on data protection.

This document describes the Privacy Policy of Convento do Seixo Boutique Hotel & Spa, explaining what information we collect, how we use it and as such may benefit the user experience on our website.

1. What is Convento do Seixo Boutique Hotel & Spa?

By using the Convento do Seixo Boutique Hotel & Spa website, www.conventodoseixo.com (hereinafter referred to as “the website”), you may, among other things, make online reservations, submit questions and opinion forms, respond to surveys and promotions, and submit a job application.

When performing the acts mentioned above, the user provides their personal data to Convento do Seixo Boutique Hotel & Spa.

2. What information does the Convento do Seixo Boutique Hotel & Spa collect and process?

Depending on the functionalities of the website you use, the types of personally identifiable information we collect may include, but are not limited to, the following information:

  • Information that the user provides within the framework of a service of the Convento do Seixo Boutique Hotel & Spa
  • Name
  • Address
  • Email
  • Phone number
  • Number of passport or identification document
  • Credit card information, including cardholder’s name, billing address, card number, and expiration date
  • Information about your preferences and family, including room preferences, leisure activities, names and ages of children, as well as any other information needed to meet special requests
  • Information about your use of the website, communication preferences, accumulated data related to your stays and responses to promotional offers and surveys

Any other information you voluntarily provide to Convento do Seixo Boutique Hotel & Spa.

3. Cookies

Our customers should also be aware that information and data can be automatically collected through the normal operation of our Internet servers and through the use of cookies. Cookies are small text files that a website can use to recognize repeat users, facilitate continued access to and use of the site by the user, and allow a site to track usage behaviour and compile cumulative data that enables content enhancements and targeted advertising.

The cookies at Convento do Seixo Boutique Hotel & Spa do not damage your computer or the files stored on it.

4. For what purposes does the Convento do Seixo Boutique Hotel & Spa use the information about the user?

The Convento do Seixo Boutique Hotel and Spa may use personal information about you for the following purposes:

  • To allow the user to use the website and to provide the services of Convento do Seixo Boutique Hotel & Spa (such as making a reservation or responding to a request for information)
  • For identification and verification purposes
  • To process payments
  • To send information to the user about the services of Convento do Seixo Boutique Hotel & Spa, such as updates on the latest promotions
  • For market surveys through surveys to better meet your needs and to improve the effectiveness of our website, your hotel experience and our various types of communication, advertising campaigns and/or promotional activities
  • To generate statistical data anonymously
  • To provide information about you to third parties and / or give access to such information, if you have given your consent or under the law and / or regulation
Messages of the Convento do Seixo Boutique Hotel and Spa

The Convento do Seixo Boutique Hotel & Spa will occasionally send you updates on our latest products and services, as well as special offers to those who subscribe to these services.

Use by third parties

The Convento do Seixo Boutique Hotel & Spa will not provide the user’s personal data to third parties.

The Convento do Seixo Boutique Hotel and Spa will provide personal data of the user to third parties if required by national or international law, jurisprudence and / or regulation, or if the Convento do Seixo Boutique Hotel & Spa deems it necessary for the defence of their own rights.

5. How does Convento do Seixo Boutique Hotel & Spa protect your personal information?

To maintain the accuracy of personal data, as well as to prevent unauthorized access and ensure the correct use of personal data, Convento do Seixo Boutique Hotel & Spa has taken appropriate physical, electronic and administrative measures to safeguard and protect the personal data it collects online. The website has an active firewall, which is designed and configured to protect the personal data collected from the user against any unauthorized or accidental access.

6. Can this Privacy Policy be changed?

The Convento do Seixo Boutique Hotel & Spa reserves the right to unilaterally and occasionally modify or update this Privacy Policy to the extent that it deems it appropriate or necessary to respond to any changes in the relevant legislation or regulatory framework or business needs to meet the needs of our guests, real estate, strategic business partners and service providers or to fulfil any other purpose. Updated and dated versions will be published on our website, so that the user is always aware of when the last update of the Privacy Policy occurred.

If you have questions or comments regarding privacy and security issues, please send us an email to info@conventodoseixo.com